Guest Room Attendant

Resorts World NYC • Miami, FL

48d • Onsite

About The Position

The Guest Room Attendant is responsible for maintaining the cleanliness and orderliness of guest rooms and suites, ensuring a comfortable and pleasant experience for hotel guests. This role involves a combination of essential duties related to room cleaning and guest service, as well as supportive functions that may be assigned by a supervisor.

Requirements

• Ability to arrive to work on time and when scheduled.
• Physically able to move large objects such as carts, large bags of linen, and ironing boards.
• Physically able to operate cleaning equipment such as vacuum cleaners, brooms, and spray bottles.
• Ability to read and recognize room/suite numbers.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to learn, follow, and enforce standards for cleanliness.
• Ability to follow all safety procedures/standards and recognize and act in emergency situations.
• Demonstrate working knowledge of the service standards.

Nice To Haves

• High School graduate or equivalent preferred.
• 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
• No special licenses or certificates required.

Responsibilities

• Check housekeeping cart for supplies and stock as needed.
• Greet guests immediately with friendly/sincere acknowledgement.
• Strip dirty linens/towels and remove used amenities from room/suite.
• Clean rooms/suites, including making beds, cleaning bathrooms, dusting, vacuuming, and washing windows/tracks.
• Report rooms as clean and available.
• Report maintenance deficiencies to maintain rooms in compliance with hotel standards.
• Replenish linen and guest amenities.
• Clean balconies, if applicable.
• Respond to special requests by guests (e.g., providing extra amenities or service time requests).
• Provide customer service to guests, including information about hotel services, activities, and local attractions.
• Assist co-workers as requested.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED