Guest Room Attendant - Suites
About The Position
The Guest Room Attendant maintains clean and attractive guestrooms for guests of Oxford Collection hotels by cleaning and sanitizing rooms daily, restocking supplies, and upholding the company’s standards and culture. The role also supports guest satisfaction by responding to requests, acknowledging guests, and reporting lost items and maintenance needs. The attendant communicates with hotel staff, records pertinent shift information, follows attendance policies, and performs other assigned duties. Work requires a flexible schedule, including evenings, weekends, and holidays, and the ability to perform physically demanding tasks indoors and outdoors in varied weather conditions.
Requirements
- Proof of eligibility to work in the United States.
- Reliable transportation to and from work.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable and consistent attendance.
- Ability to perform frequent simple grasping, fine manipulation, and repetitive hand and arm movements.
- Ability to occasionally lift 50 pounds and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
- Ability to occasionally bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces.
- Ability to walk outdoors in varied weather conditions, including rain, wind, snow, and heat.
- Ability to climb stairs inside and outside, frequently lift 20 pounds, and occasionally lift up to 50 pounds.
Nice To Haves
- High school diploma or GED preferred.
- Hospitality or hotel work experience preferred.
- Housekeeping experience preferred.
Responsibilities
- Thoroughly clean and restock assigned guestrooms, including preparing housekeeping carts with guest supplies, cleaning supplies, and linens.
- Vacuum, dust, mop, change linens, and remove trash and dirty linens.
- Replace and replenish bed linens, towels, and guest amenities as needed.
- Perform deep-cleaning tasks as required.
- Stock, maintain, and transport housekeeping supply carts daily.
- Dispose of trash and recyclables appropriately.
- Keep hallways, public areas, and closets neat and clean.
- Prepare the housekeeping cart for the next day and report guest-borrowed items to the housekeeping supervisor.
- Follow applicable food safety, sanitation, safety, and security requirements; respond appropriately to emergencies.
- Report needed maintenance repairs to the supervisor or General Manager promptly.
- Provide high-level customer service, acknowledge and interact with guests, identify and resolve issues, and respond to special requests promptly and efficiently.
- Maintain integrity, confidentiality, and sensitivity when working with internal and external guests.
- Report lost-and-found items promptly and follow lost-and-found procedures.
- Communicate effectively with hotel staff to support smooth service delivery.
- Complete a daily activity log with relevant shift information for coworkers and leadership.
- Follow attendance policies and maintain regular availability for scheduled shifts.
- Perform other duties as assigned.
Benefits
- Competitive pay and performance-based incentives.
- Medical, dental, and vision coverage.
- 401(k) with profit sharing.
- Generous paid time off.
- Exclusive discounts at company properties.
- Ongoing training, leadership development, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
