Guest Room Attendant - Oxford Suites Boise
About The Position
The Guest Room Attendant is responsible for maintaining clean and attractive guest rooms at Oxford Collection hotels through timely daily cleaning and sanitizing. The role involves preparing and stocking housekeeping carts, cleaning guest rooms and common areas, replenishing linens and amenities, responding to guest needs, and reporting maintenance concerns. Work must follow applicable food safety, sanitation, safety, and security requirements and Oxford Collection standards. The attendant also communicates with hotel staff, maintains a daily activity log, and follows attendance policies.
Requirements
- Proof of eligibility to work in the United States.
- Reliable transportation to and from work.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable and consistent attendance.
- Frequently perform simple grasping, fine manipulation, and repetitive hand and arm movements.
- Occasionally lift up to 50 pounds and often exert up to 20 pounds of force to push, pull, carry, lift, or otherwise move objects.
- Occasionally bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces.
- Walk outside in varying weather conditions, including rain, wind, snow, and heat.
- Climb stairs inside and outside; frequently lift 20 pounds and occasionally lift up to 50 pounds.
Nice To Haves
- High school diploma or GED preferred.
- Hospitality or hotel work experience preferred.
- Housekeeping experience preferred.
Responsibilities
- Thoroughly clean and restock assigned guestrooms, including completing pre-cleaning duties and preparing housekeeping carts with guest supplies, cleaning supplies, and linen.
- Vacuum, dust, mop, change linens, and remove trash and dirty linens.
- Replenish bed linens, towels, and guest amenities as needed.
- Perform deep cleaning tasks as required.
- Stock, maintain, and transport housekeeping supply carts, and prepare the cart for the next day’s use.
- Dispose of trash and recyclables appropriately and keep hallways, public areas, and closets neat and clean.
- Report guest-borrowed items to the housekeeping supervisor.
- Follow applicable food safety, sanitation, safety, and security procedures; respond appropriately to emergency situations.
- Report needed maintenance repairs and other maintenance issues promptly to a supervisor or General Manager.
- Provide high-quality customer service, acknowledge and interact with guests, identify and resolve issues, and respond to special requests promptly and efficiently.
- Maintain integrity, confidentiality, and sensitivity when working with internal and external guests.
- Report lost-and-found items promptly and follow lost-and-found procedures.
- Communicate effectively with hotel staff to support smooth service delivery.
- Complete a daily activity log with relevant shift information for coworkers and leadership.
- Follow attendance policies and maintain regular availability for scheduled shifts.
- Perform other duties as assigned.
Benefits
- Competitive pay and performance-based incentives.
- Medical, dental, and vision coverage.
- 401(k) with profit sharing.
- Generous paid time off.
- Exclusive discounts at company properties.
- Ongoing training, leadership development, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
