Guest Room Attendant (4599)

Ahern Family of Companies•Las Vegas, NV

21d

About The Position

The Hotel Guest Room Attendant cleans and maintains occupied and vacant guest rooms and responds to guest requests to support outstanding guest service and financial profitability. The attendant follows cleanliness and presentation standards demonstrated by Housekeeping supervisory staff during initial training, prioritizes assigned work according to guest requests, and confirms each room is clean and properly supplied before moving on. The role also includes maintaining supplies and work areas, reporting room issues, and following hotel policies and procedures.

Requirements

At least two years of previous housekeeping experience as a Room Attendant.
Good written and verbal command of English.
Positive and outgoing personality.
Attention to detail.
High school diploma or equivalent.
Ability to perform the listed physical activities and lifting requirements, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.

Nice To Haves

Luxury hotel experience.

Responsibilities

Clean and maintain assigned occupied and vacant guestrooms to the standards demonstrated by Housekeeping supervisory staff.
Provide sufficient linen and amenities when guests use additional bedding, such as a rollaway.
Remove soiled linens and towels from rooms and take them to back landings; inspect fresh linens for cleanliness and appearance.
Thoroughly clean and dry bathroom fixtures, tiled areas, surfaces, windows, mirrors, furniture, baseboards, carpets, and entry floors according to standards.
Arrange toiletries, clothing, and shoes neatly in occupied guestrooms and make beds to the required appearance standard.
Replenish guestroom amenities and terry items and keep replenishment carts stocked with linens and amenities.
Remove in-room dining trays from hallways or corridors and take them to back landings; remove used glasses, plates, and cutlery from rooms and report replacement needs to the appropriate departments.
Empty and clean waste baskets and double-check completed rooms for cleanliness and correct amenity placement.
Identify and report missing, damaged, or substandard furniture, fixtures, and equipment, and ensure guestroom electronic devices are working properly.
Evaluate assignments and prioritize workload according to guest requests.
Complete assigned guestrooms and mark their status correctly at the end of the day, including information for the guest history file when applicable.
Organize supply closets and work areas to support efficient Housekeeping Department operations.
Return items left by guests to Lost & Found and follow Lost & Found policies and procedures.
Adhere to the Do Not Disturb policy.