Guest Room Attendant

PENN Entertainment • St. Louis, MO

26d

About The Position

The Guest Room Attendant cleans hotel rooms, hallways, linen rooms, and employee and storage areas as directed. The role also involves maintaining and cleaning equipment used during the shift, documenting completed duties, reporting safety hazards and maintenance deficiencies, and following security measures. The attendant greets guests pleasantly, assists with issues within their authority and established policies, works quietly and orderly, and supports the House Person with department projects as needed. Strict confidentiality in company matters is required.

Requirements

• Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to operate equipment such as vacuum cleaners, cleaning supplies, a mop, and a broom.
• Ability to minimally communicate and understand English regarding directions, hazards, or questions; if unable to speak or understand English, prior experience as a Guest Room Attendant is required.

Nice To Haves

• High school diploma or equivalent preferred, but not required.
• Six months of previous cleaning experience preferred.

Responsibilities

• Clean hotel rooms, hallways, linen rooms, and employee and storage areas as directed.
• Maintain and clean equipment used during the shift as directed.
• Maintain proper documentation of duties completed during the shift.
• Report safety hazards and maintenance deficiencies for proper handling.
• Abide by all security measures.
• Greet guests throughout the shift with the proper salutation and a pleasant expression.
• Assist guests with issues within the attendant’s authority, ensuring satisfaction while following established guidelines and policies.
• Perform duties in a quiet and orderly manner.
• Assist the House Person with department projects as needed.
• Maintain strict confidentiality in all company matters.

Benefits

• Wellness programs designed to support team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED