Guest Room Attendant

Janko Hospitality • Oak Brook, IL

3d

About The Position

A Guest Room Attendant at Hyatt House Oak Brook cleans and maintains guest rooms and public areas according to hotel standards and policies. Duties include making beds, dusting, vacuuming, replenishing amenities, and ensuring rooms are ready for guest occupancy. The role also involves reporting maintenance issues promptly and providing courteous, efficient, and attentive service to guests to support their satisfaction and the hotel’s reputation for excellence.

The attendant works independently while following instructions and prioritizing tasks, supports room attendants by delivering and collecting supplies, amenities, and linen, and maintains organized linen closets and clean public facilities. The role requires following key checkout procedures and established safety and security policies, including OSHA and Blood Borne Pathogens regulations. The attendant must work safely with cleaning chemicals and equipment, keep room doors secured, complete daily housekeeping reports, and perform other tasks assigned by management.

Requirements

• High school diploma, GED, or equivalent years of relevant work experience.
• Previous customer service or hotel experience.
• Friendly demeanor with excellent communication and customer service skills.
• Strong organizational and prioritization skills.
• Ability to lift supplies up to 40 pounds.
• Ability to stand and walk throughout the workday; sitting is very limited.
• Ability to reach, push, pull, twist, bend, stoop, crouch, and kneel.
• Good vision for inspecting work and ensuring high-quality standards.
• Ability to work safely with cleaning chemicals and equipment.

Nice To Haves

• Housekeeping experience.

Responsibilities

• Clean and sanitize guest rooms, including restrooms, mirrors, fixtures, floors, carpets, upholstered furniture, draperies, furniture, and equipment.
• Empty wastebaskets, clean ashtrays, remove trash, and sweep, scrub, or mop areas as needed.
• Restock guest rooms with glasses, linens, stationery, bathroom amenities, and other supplies.
• Deliver and collect supplies, amenities, and linen to support room attendants on guest floors.
• Maintain and organize linen closets so needed items are stocked and readily available.
• Maintain cleanliness and organization in public facilities, including stairwells, hallways, vending areas, outdoor corridors, the lobby, break room, fitness center, back office, laundry room, and public restrooms.
• Complete daily housekeeping reports as required.
• Follow key checkout procedures and keep guest room doors locked and secure.
• Follow safety and security protocols, including OSHA and Blood Borne Pathogens regulations, and work safely with cleaning chemicals and equipment.
• Greet and assist guests in a friendly and professional manner; smile, acknowledge, and greet guests in rooms and when passing by.
• Maintain a high standard of personal appearance and wear the proper uniform.
• Report maintenance issues promptly to supervisors.
• Work independently, follow instructions, and prioritize tasks effectively.
• Perform other tasks assigned by management to support guest satisfaction.
• Work seven days a week as needed, including weekends, holidays, and rotating shifts.

Benefits

• Competitive compensation package.
• Full benefits package.
• 401(k) with matching.
• Paid time off from Day 1.
• Hotel discounts at locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED