Guest Room Attendant

Marquee Hospitality•Kansas City, MO

18d

About The Position

The Guest Room Attendant maintains clean and attractive guestrooms in accordance with Brand Standards while providing attentive, courteous, and efficient service to guests. The role requires a warm, friendly, positive, and service-oriented approach, along with regular attendance, proper grooming and uniform, and compliance with standards and regulations that support safe and efficient hotel operations. The attendant helps maximize productivity, identify problem areas, and implement solutions, and performs other duties as requested by management.

Requirements

Ability to communicate effectively both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems, including anticipating, preventing, identifying, and solving them as necessary.
Ability to maintain confidential information.
Ability to show initiative and anticipate guest or operational needs.
Ability to stand during the entire shift.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Maintain clean and attractive guestrooms in accordance with Brand Standards.
Provide attentive, courteous, and efficient service to guests.
Communicate effectively with employees and guests, listen to concerns, and clarify them as needed.
Multitask and prioritize departmental functions to meet deadlines.
Maintain regular attendance as required by the hotel schedule.
Maintain high standards of personal appearance and grooming, including proper uniform, nametag, and footwear.
Comply with standards and regulations to encourage safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and solve problems as necessary.
Maintain the confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.