Guest Room Attendant | Neenah DoubleTree

SHANER•Neenah, WI

42d

About The Position

The Guest Room Attendant maintains cleanliness and quality standards throughout assigned guest rooms and follows hotel, housekeeping, safety, and security procedures. The role includes cleaning and servicing rooms according to category priority and hotel and franchise standards, responding to guest requests or complaints, reporting maintenance deficiencies, and protecting guest confidentiality and room security. Additional duties include restocking the cart at the end of the shift and completing scheduled deep-cleaning or seasonal-cleaning tasks. The position requires a flexible schedule that may include varied shifts, weekends, and holidays.

Requirements

At least one year of cleaning experience.
Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
Knowledge of proper chemical handling.
Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

Previous hotel experience.
Bilingual English/Spanish skills.
Knowledge of local activities and attractions appropriate for hotel clientele.

Responsibilities

Maintain quality and cleanliness standards throughout daily assignments.
Follow house rules, safety rules, housekeeping room procedures, and security procedures.
Clean and service assigned guest rooms according to category priority and franchise and hotel standards.
Report maintenance deficiencies.
Handle guest requests and complaints.
Maintain the confidentiality and security of guest rooms.
Return and restock the cart at the end of the shift.
Complete additional deep-cleaning or seasonal-cleaning functions as scheduled.
Perform other duties as assigned.