Front Desk Supervisor | Neenah DoubleTree

Shaner Hotels • Neenah, WI

9d

About The Position

The Front Desk Supervisor is responsible for supervising all aspects of Front Desk functions in accordance with hotel standards. The role directs, implements, and maintains a strong service and management philosophy as a guide for staff. The supervisor supports front desk operations, guest satisfaction, staff performance, and the cleanliness and organization of assigned areas.

The position requires a flexible schedule, including weekends, holidays, and varied shifts. Duties include maintaining knowledge of hotel features, room types, rates, availability, and expected arrivals and departures; handling guest complaints; assisting staff with their job functions; presenting guest folios and processing payments; following payment, cash-handling, and credit procedures; responding to guest reviews, requests, and surveys; and assisting with front desk scheduling, hiring, and training. Other duties may be assigned.

Requirements

• Minimum one year of experience in a similar position.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• High school graduate or equivalent.
• Ability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Prior supervisory experience.
• Some college education.
• Bilingual English/Spanish skills.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Supervise all aspects of Front Desk functions in accordance with hotel standards.
• Direct, implement, and maintain a strong service and management philosophy to guide staff.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals and departures.
• Handle guest complaints and ensure guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments.
• Adhere to payment, cash-handling, and credit policies and procedures.
• Respond to guest reviews, requests, and surveys, providing service recovery as necessary.
• Assist with front desk scheduling, hiring, and training.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED