Front Desk Supervisor | Neenah DoubleTree

SHANER•Neenah, WI

10d

About The Position

The Front Desk Supervisor oversees all aspects of the hotel's Front Desk functions in accordance with hotel standards. The role directs, implements, and maintains a strong service and management philosophy to guide front desk staff. Responsibilities include supporting staff, handling guest concerns and service recovery, processing payments, maintaining assigned areas, and assisting with scheduling, hiring, and training.

Requirements

At least one year of experience in a similar position.
Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
High school graduate or equivalent.
Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

Prior supervisory experience.
Some college education.
Bilingual English/Spanish skills.
Knowledge of local activities and attractions appropriate for the hotel's clientele.

Responsibilities

Supervise all aspects of Front Desk functions in accordance with hotel standards.
Direct, implement, and maintain a strong service and management philosophy for front desk staff.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals and departures.
Handle guest complaints and ensure guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments while adhering to payment, cash-handling, and credit policies and procedures.
Respond to guest reviews, requests, and surveys, and provide service recovery as necessary.
Assist with front desk scheduling, hiring, and training.
Perform other duties as assigned.