Guest Room Attendant

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

4d•Onsite

About The Position

The Guest Room Attendant maintains clean, comfortable, and welcoming guest rooms, hallways, and assigned public areas in accordance with Hotel Drover’s standards. The role supports an exceptional guest experience by servicing rooms promptly, thoroughly, and safely while upholding quality, cleanliness, and hospitality standards. The attendant works throughout guest rooms, hallways, and service areas, and is expected to provide courteous service while following hotel procedures and protecting guest and company information.

Requirements

Ability to follow detailed cleaning and safety procedures.
Strong attention to detail and quality standards.
Flexible schedule and availability to work evenings, weekends, and holidays.
Ability to work independently and as part of a team.
Commitment to warm, respectful, service-oriented hospitality.
Ability to stand, walk, bend, stoop, kneel, reach, and twist for extended periods.
Ability to lift, carry, and move up to 25 lbs regularly and heavier items with assistance.
Ability to push and pull a loaded housekeeping cart over various surfaces.
Embody the stated Core Values: Hit the Mark, Every time; Blaze New Trails; Spark Warmth; Be Intentional; Do Right; Honor All; Stay Curious.

Nice To Haves

Previous hotel or hospitality experience.
Familiarity with hotel cleaning standards and procedures.
Strong time management and organizational skills.
Detail-oriented with a proactive approach to guest service.

Responsibilities

Service guest rooms daily according to hotel procedures, quality expectations, and brand standards.
Stock and organize housekeeping carts with linens, amenities, and cleaning supplies.
Use approved access procedures to enter guest rooms and ensure rooms are vacant before entry.
Make beds; replace linens and terry; replenish guest amenities; and remove trash and soiled items.
Clean and sanitize bathrooms, including fixtures, floors, mirrors, and surfaces.
Dust, polish, vacuum, and perform floor care in guest rooms and assigned hallways.
Inspect guest rooms to ensure furniture, appliances, and amenities are present and working.
Straighten furniture, desks, and room items to meet presentation standards.
Maintain cleanliness in hallways, closets, and service areas.
Promptly report maintenance issues, safety hazards, missing items, and damaged equipment.
Handle Lost & Found items according to hotel procedures.
Respond professionally and courteously to guest requests and interactions.
Maintain a clean, professional appearance, including proper uniform and name badge.
Protect the confidentiality of guest and company information.
Perform other duties as assigned.