Guest Room Attendant | Hamilton Courtyard

SHANER • Hamilton, OH

22d • Onsite

About The Position

Shaner Hotels is hiring a Guest Room Attendant at the Courtyard by Marriott Hamilton in Hamilton, Ohio. The role is responsible for cleaning and servicing assigned guest rooms according to hotel and franchise standards, maintaining cleanliness and quality, and protecting guest confidentiality and room security. The attendant reports maintenance deficiencies, responds to guest requests and complaints, and helps ensure guest satisfaction. Duties also include following housekeeping, safety, and security procedures; restocking the cart at the end of the shift; and completing scheduled deep-cleaning or seasonal-cleaning tasks. The position requires a flexible schedule, including weekends, holidays, and varied shifts. Other duties may be assigned.

Requirements

• At least one year of cleaning experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they can understand.
• Knowledge of proper chemical handling.

Nice To Haves

• Previous hotel experience is preferred.
• Bilingual English/Spanish skills are a plus.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Clean and service assigned guest rooms according to category priority and hotel and franchise standards.
• Maintain established standards of quality and cleanliness throughout daily assignments.
• Report maintenance deficiencies and handle guest requests or complaints.
• Handle guest complaints to help ensure guest satisfaction.
• Maintain the confidentiality and security of all guest rooms.
• Follow house rules, safety rules, housekeeping room procedures, and security procedures.
• Return and restock the cart at the end of the shift.
• Complete additional deep-cleaning and seasonal-cleaning tasks as scheduled.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed