Guest Room Attendant
About The Position
The Guest Room Attendant prepares and maintains guest rooms to Clevelander South Beach’s cleanliness and presentation standards, ensuring rooms are fresh, organized, and ready for guests. The role contributes directly to guest comfort and satisfaction through careful, attentive room servicing. The attendant cleans and inspects rooms and public areas, makes beds, replaces linens and amenities, and checks room equipment. The position also involves maintaining housekeeping storage areas and carts, following safety and chemical-handling procedures, recording lost and found items, responding to guest requests, and protecting hotel property. The attendant maintains regular attendance, a courteous demeanor, and a positive, cooperative approach while participating in training and completing projects assigned by the manager. Work is not performed in an office environment. The role requires evening, holiday, and weekend hours, extended standing and walking, and physical movements such as climbing, balancing, stooping, kneeling, crouching, and reaching. It also requires handling cleaning equipment and supplies, including exerting up to 20 pounds of force occasionally and up to 10 pounds frequently.
Requirements
- Six months of experience required.
- Ability to work under pressure in a fast-paced environment.
- Ability to be proactive and multitask.
- Ability to communicate verbally with others.
- Knowledge of general housekeeping practices and ability to follow safety guidelines and maintain professional behavior.
- Strong interpersonal, organizational, and time-management skills.
- Ability to take directions and work for long periods of time.
- Ability to meet the stated physical demands, including extended standing and walking, varied bending and reaching movements, and handling cleaning equipment and supplies.
- Clear verbal communication and ability to accurately take and follow directions.
Nice To Haves
- Bilingual English/Spanish skills preferred.
Responsibilities
- Clean windows, doors, walls, closets, fixtures, and hard-to-reach areas in guest rooms and public areas.
- Dust and polish furniture, fixtures, and wall hangings, including vents and ceiling corners.
- Clean showers, tubs, toilets, sinks, mirrors, and surrounding surfaces.
- Make beds and change linens according to Clevelander presentation standards.
- Replace towels, soaps, and room amenities for arriving guests.
- Inspect room equipment, including TVs, lights and lamps, faucets, and radios; promptly report room-status and maintenance deficiencies to the floor supervisor.
- Maintain clean and organized floor closets and storage rooms.
- Restock the housekeeping cart with linens, amenities, and supplies at the start and end of each shift.
- Follow chemical handling and storage procedures and safety guidelines.
- Report and log lost and found items according to established procedures.
- Help maintain a safe work environment, including using floor signs and required needle disposal units and biohazard wash bags.
- Secure and maintain custody of equipment, keys, and supplies and protect hotel property.
- Prepare for guest requests.
- Follow departmental policies and procedures.
- Maintain regular attendance in accordance with company standards, scheduling, and hotel needs.
- Maintain a friendly, cheerful, and courteous demeanor.
- Contribute positively to the department team.
- Participate in ongoing training.
- Assist with projects assigned by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
