Guest Room Attendant

Black Oak Casino Resort • Tuolumne, CA

7d

About The Position

The Guest Room Attendant is responsible for cleaning and supplying guest rooms and related areas in a safe, efficient, professional, and friendly manner. The position receives room assignments, priority requests, keys, and supplies from Hotel Housekeeping Management, and prepares and stocks a housekeeping caddie or cart.

The attendant cleans and stocks guest rooms in accordance with hotel policies and procedures, including changing linens and towels, making beds, cleaning bathrooms, vacuuming, mopping, dusting, washing windows, mirrors, and walls, removing trash, and placing amenities. The role also includes checking guest-room equipment, responding to guest requests and complaints, providing information about hotel and resort amenities, and promptly communicating issues, incidents, hazards, and lost property to the appropriate management. The attendant maintains guest-information privacy, completes shift reports when assigned, and performs other duties or special projects as assigned.

This is a full-time position at the hotel in Tuolumne, California. The work environment may involve extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, loud noises, and potential exposure to infectious diseases.

Requirements

• Must be at least 18 years old.
• Must complete Blood Borne Pathogen training.
• Must be able to understand and provide friendly guest service.
• Must be able to understand and comply with proper cleaning techniques, procedures, and hotel standards.
• Must be able to operate a vacuum and mop and properly use cleaning equipment and supplies.
• Must be able to operate guest-room equipment, including a clock radio, lamp, coffee maker, phone, and television.
• Must be able to complete assigned rooms, organize the housekeeping cart, identify and investigate issues, and resolve basic matters in a timely manner.
• Must have strong attention to detail and excellent organizational and time-management skills.
• Must be able to work in a fast-paced environment, sometimes under pressure, while remaining professional, flexible, and efficient.
• Must be proficient in English communication.
• Must pass a mandatory drug test and background check.
• Must provide evidence of employment eligibility in the United States.
• Must be able to lift 50 pounds and occasionally more with assistance.
• Must be physically able to perform all job requirements.
• Must follow basic safety precautions and use applicable protective equipment when exposed to hazards or physical risks.

Nice To Haves

• Experience in the hospitality industry and knowledge of common industry terms and practices are preferred.

Responsibilities

• Receive and review room assignments, priority room requests, keys, and supplies from Hotel Housekeeping Management.
• Retrieve and stock the housekeeping caddie or cart with necessary supplies.
• Clean and stock guest rooms according to policies, procedures, and hotel standards, including changing linens and towels, making beds, cleaning bathrooms, vacuuming, mopping, dusting, washing windows, mirrors, and walls, removing trash, and placing amenities.
• Perform quality checks on televisions, telephones, heating and air-conditioning equipment, and lights.
• Turn in keys and properly store and secure the caddie or cart and unused supplies at the end of the shift.
• Maintain a positive attitude and act professionally toward guests and team members.
• Respond to and promptly resolve guest housekeeping requests and complaints.
• Report guest dissatisfaction and other significant or unusual matters to a manager or supervisor so corrective action can be taken.
• Deliver articles left in guest rooms after checkout to Hotel Housekeeping Management for entry into Lost and Found.
• Promptly report emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to Hotel Housekeeping Management.
• Write shift reports, including documentation of theft incidents, accidents, or injuries, when assigned.
• Provide guests with information about hotel and resort amenities and services as needed.
• Ensure communications containing information about the Tuolumne Band of Me-Wuk Indians, TEDA, Inc., Black Oak Casino Resort, and guests are consistent with privacy policies and practices.
• Perform other duties and attend to special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed