Guest Room Attendant/Housekeeper
About The Position
The Burks Companies, Inc. (TBC) is hiring full-time Room Attendants / Housekeeping Staff to join our hospitality team at our Harrah's Casino & Resort in Cherokee, North Carolina location. This role is essential to maintaining the highest standards of cleanliness and creating exceptional guest experiences in luxury and high-profile facilities. Guest Room Attendants ensure rooms are clean, organized, and well-maintained according to luxury brand standards. This role plays a key part in creating a comfortable and welcoming environment while delivering outstanding guest service. Overtime available.
Requirements
- Must be legally authorized to work in the U.S. and provide proof of eligibility.
- Age: 21 or older.
- Ability to lift up to 50 lbs and perform physical tasks (bending, kneeling, stooping, and standing for extended periods).
- Must be able to work with various cleaning tools and chemicals while following all safety and hygiene standards.
- Strong customer service skills.
- All positions are subject to background and employment verification.
Nice To Haves
- Previous housekeeping or hospitality experience preferred.
- High school diploma or equivalent preferred.
- Six months of housekeeping experience is a plus.
Responsibilities
- Perform detailed cleaning tasks in guest rooms (approximately 15 rooms per shift), including making beds, changing linens, sanitizing bathrooms, dusting furniture, and maintaining overall cleanliness.
- Ensure rooms are fully cleaned, stocked, and presented to required standards.
- Identify and promptly report any room discrepancies or maintenance issues to the supervisor to ensure a smooth guest experience.
- Respond to guest requests professionally and courteously.
- Follow all required safety and standard operating procedures.
- Maintain a friendly and positive attitude throughout the shift.
- Serve as a role model for other TBC employees.
Benefits
- Low-cost employee housing available
- Free transportation to and from work
- One-way travel cost (airfare or bus fare) covered + transportation to arrival point from worksite
- Medical, dental, vision, life insurance and Short-term disability
- Paid holidays and vacation
- Professional growth opportunities
- Positive, team-oriented work environment
- Overtime available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
