Longo Toyota of Prosper Guest Relations Representative

Penske Motor Group•Prosper, TX

10d•$15 - $17•Onsite

About The Position

Longo Toyota of Prosper is hiring a Guest Relations Representative/Receptionist to support guests, callers, and vendors in a demanding, fast-paced dealership environment. This is a full-time, 100% on-site position in Prosper, Texas, and includes Saturday shifts. The pay scale has a base hourly rate of $15.00–$16.50. The role handles incoming calls and walk-in guests, directs inquiries to appropriate team members, maintains guest contact information and CRM records, and performs assigned administrative duties. The representative is expected to communicate professionally and efficiently, maintain an organized workspace and professional appearance, and uphold high ethical standards. The position is primarily based in an office, with some work in conference rooms, outdoors, and remotely via Zoom. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Longo Toyota of Prosper is part of Penske Motor Group, which operates Toyota and Lexus dealerships in California and Texas. The company emphasizes teamwork and guest experiences that create lasting partnerships. Advertised perks include catered Saturday lunches, tuition reimbursement, and gym reimbursement.

Requirements

High school diploma or equivalent.
Pleasant and polite demeanor, with the ability to communicate professionally by telephone, internet, and in person.
Ability to use standard office equipment.
Ability to coordinate activities with other employees.
Ability to read and comprehend instructions and information in English.
Valid driver’s license and an acceptable, safe driving record that can be maintained.
Ability to meet the physical demands of the role, with reasonable accommodations available as stated in the posting.

Nice To Haves

A minimum of one year of customer service experience and experience with multiple phone lines are preferred.

Responsibilities

Answer, transfer, and provide information to incoming calls, walk-in guests, and vendors.
Direct telephone calls to appropriate parties as necessary.
Communicate with callers, walk-in guests, and vendors in a professional, friendly, and efficient manner.
Strive to minimize hold time and abandoned calls.
Monitor and update information in the CRM management system.
Notify appropriate parties when guests are waiting.
Perform other administrative duties as assigned.
Maintain guests’ contact information, including phone numbers, email addresses, and home addresses.
Maintain high ethical standards in all actions.
Keep the assigned workspace organized and clean.
Maintain a professional appearance.