Longo Toyota of Prosper Guest Relations Representative

Penske Motor Group • Prosper, TX

9d • Onsite

About The Position

Longo Toyota of Prosper is hiring a full-time Guest Relations Representative/Receptionist for its Prosper, Texas dealership. This is a 100% on-site role in a demanding, fast-paced environment and includes Saturday shifts. The position pays a base hourly rate of $15.00–$16.50. The representative welcomes and assists callers, walk-in guests, and vendors, handles incoming calls, maintains guest information in the CRM system, and performs administrative duties. The work is conducted primarily in an office, though some work may take place in conference rooms or outdoors, and may be conducted remotely via Zoom. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Pleasant and polite demeanor, with the ability to communicate professionally by telephone, internet, and in person.
• Ability to use standard office equipment.
• High school diploma or equivalent.
• Ability to coordinate activities with other employees.
• Ability to read and comprehend instructions and information in English.
• Valid driver’s license and an acceptable, safe driving record that can be maintained.
• Ability to meet the stated physical demands of the role, with reasonable accommodations where applicable.

Nice To Haves

• A minimum of one year of customer service experience and experience handling multiple phone lines are preferred.

Responsibilities

• Answer, transfer, and provide information to incoming callers, walk-in guests, and vendors.
• Direct telephone calls to the appropriate parties as necessary.
• Communicate professionally, courteously, and efficiently with callers, walk-in guests, and vendors.
• Strive to minimize hold times and abandoned calls.
• Monitor and update information in the CRM management system.
• Notify appropriate parties when guests are waiting.
• Perform other administrative duties as assigned.
• Maintain guests’ contact information, including phone numbers, email addresses, and home addresses.
• Maintain high ethical standards in all actions.
• Keep the assigned workspace organized and clean.
• Maintain a professional appearance.

Benefits

• Catered lunches on Saturdays.
• Tuition reimbursement.
• Gym reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED