Guest Recognition Coordinator

Marriott•Marana, AZ

About The Position

The Guest Recognition Coordinator provides guests with directions and information about property amenities, services, operating hours, and local areas of interest and activities. The role coordinates with relevant departments to resolve guest requests or problems, follows up to confirm guest satisfaction, accurately receives and relays messages, responds to guests with unique needs, and communicates VIP arrivals to designated personnel for escorts and amenity delivery. The coordinator follows company policies and procedures, reports accidents and unsafe conditions, maintains a clean and professional appearance, protects confidential information and company assets, and welcomes guests according to company standards. The role calls for anticipating and addressing guest needs, communicating clearly and professionally, building positive working relationships, supporting team goals, meeting quality standards, and recommending ideas or processes that may improve efficiency, productivity, quality, safety, or cost savings. Employees may be asked to perform other reasonable duties as requested by supervisors. The position is part of The Ritz-Carlton’s luxury hospitality team and supports delivery of its Gold Standards, including its Employee Promise, Credo, and Service Values.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Provide guests with directions and information about property amenities, services, hours of operation, and local interests and activities.
Contact appropriate departments or personnel to resolve guest calls, requests, and problems.
Follow up with guests to confirm requests or problems have been addressed to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Respond to special requests from guests with unique needs.
Communicate VIP arrivals to designated personnel for escort and amenity delivery.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
Maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Identify and recommend ideas, technologies, or processes to improve efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable job duties as requested by supervisors.