Recognition Coordinator

International Baccalaureate•District of Columbia, DC

8d•$64,226 - $80,283•Hybrid

About The Position

The Recognition Coordinator supports the International Baccalaureate’s work with universities and governments to improve recognition of IB qualifications and help students progress to university. The role supports university partners and IB World Schools by providing excellent customer service, resolving queries about relevant IT systems, improving database data quality, and encouraging universities to use electronic transcripts. It also contributes to improvements to university-facing IT functionality and supports the Recognition Statements project, coordinating with universities and regional IB Development & Recognition teams to establish clear, detailed, up-to-date recognition statements once the service is operational. The position also involves developing and managing special projects related to IB recognition, which may include data analysis, quantitative and qualitative research, report writing, proposal development, and content development. The role is a fixed-term position budgeted for one year, based in the IB’s Washington, DC office with a hybrid arrangement.

Requirements

Bachelor’s degree in Communications, Education, Business, or a related field preferred.
At least 3–6 years of relevant experience.
Proven experience communicating with multiple stakeholders through reporting, informing, and engaging.
Ability to focus, align, and work within a high-performing team.
Ability to coordinate and maintain enduring partnerships and cooperate across the organization with strong team spirit.
Ability to achieve goals, demonstrate drive for improvement, and overcome obstacles and resistance while working flexibly and creatively.
Thorough and meticulous data management, reporting, report writing, and clear communication skills.

Responsibilities

Deliver excellent customer service to universities and IB World Schools.
Resolve university and school queries related to relevant IT systems.
Maintain and proactively improve the overall quality of database data.
Encourage universities to switch to electronic transcripts to reduce operating costs.
Develop and run reports that identify data errors.
Update relevant user guides and publications to reduce failure demand.
Ensure appropriate and timely communications are sent to universities.
Identify improvements to related IT systems that improve efficiency and user experience, and work with the IB IT team to implement them.
Support the Business Lead on the Recognition Statements project, increasing functionality for formally providing recognition statements.
Work with universities and regional IB Development & Recognition teams to ensure valued university partners have clear, detailed, and up-to-date recognition statements once the service is operational.
Develop and manage special projects regarding IB recognition, potentially including data analysis, quantitative and qualitative research, report writing, proposal development, and content development.