Guest Experience Team Member

Andretti Indoor Karting & Games•Fort Worth, TX

About The Position

Andretti Indoor Karting & Games is hiring a Guest Experience Team Member for a part-time cashier role. The position anticipates guest needs and exceeds guest-service expectations while helping create a fun and exciting atmosphere. Team Members may assist guests across various areas and are expected to uphold the company’s standards for quality and guest satisfaction. Family entertainment center experience is helpful but not required. The role involves cashiering and point-of-sale transactions, supporting bowling activities, scheduling activity times, monitoring guest safety, assisting with guest recovery, and helping maintain clean and orderly work areas. The position requires a friendly, upbeat, sociable manner and availability for a varied schedule that includes days, nights, holidays, and weekends. The work may include bright, dim, or flashing lights and loud sounds. Physical activities include standing or walking for extended periods, lifting, bending, reaching, turning, climbing, and occasional stocking. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Ability and desire to remain pleasant, upbeat, and sociable throughout the workday.
Ability to work a varied schedule that includes days, nights, holidays, and weekends.
Ability to walk or stand for extended periods.
Ability to lift up to 15 pounds regularly and continuously, and to perform occasional stocking up to 50 pounds.
Ability to bend, reach, turn, lift, climb, and perform other organizational tasks.
Ability to communicate quickly and accurately.
Manual dexterity to use and operate necessary equipment.
Ability to understand, follow, and maintain safety standards.

Nice To Haves

Experience with family entertainment centers is helpful but not required.

Responsibilities

Greet guests and respond in a friendly, positive manner with a sense of urgency.
Operate scanners, registers, and point-of-sale systems.
Count money in the cash drawer at the beginning of a shift to ensure accurate pars.
Perform basic math to collect and process payments for activities.
Accept cash, credit card, or voucher payments and issue receipts, credits, or change.
Take coupons and passes and scan or enter them correctly in the point-of-sale system.
Verify personal information on guest identification and compare it with the waiver system.
Assist with lane setup, shoe rental, ball selection, and bowling instructions.
Schedule activity times according to Andretti standards.
Observe, instruct, and monitor guests for safety and adherence to guidelines.
Assist with guest recovery and notify a manager to help ensure positive guest experiences.
Communicate clearly and professionally with enthusiasm when interacting with guests and coworkers.
Work as a team player to meet guest needs and contribute to other departments’ efforts.
Attend required department and company meetings and training sessions.
Maintain a clean work area in compliance with company policies and procedures.
Know facility emergency procedures.
Perform assigned opening, running, and closing department duties.
Follow company uniform guidelines.
Demonstrate excellent verbal and nonverbal communication skills.