Guest Experience Team Member - San Mateo, CA
About The Position
The Guest Experience Team Member serves as a welcoming first point of contact for families at a swim school. The role supports families and swim instructors by guiding parents through lesson enrollments, schedules, and registrations, and helping children feel comfortable and excited about lessons. The position includes paid training and ongoing support, with opportunities to develop customer service, leadership, and communication skills. The work involves a set schedule that includes evenings and weekends, being on your feet and moving during shifts, and occasionally lifting merchandise or equipment. Cross-training as a swim instructor may provide priority for additional shifts. Pay is $23.00–$27.00 per hour, depending on experience, skills, and certifications; entry-level team members start at the beginning of the range, with opportunities for increases. The position will remain open for up to 30 days from the posting date or until filled, whichever comes first. Applicants are subject to a background check following a conditional offer, and the employer participates in E-Verify.
Requirements
- Positive, welcoming attitude and enjoyment of greeting people.
- Ability to communicate easily with children and parents.
- Ability to stay organized during busy periods.
- Enjoy working with a team and pitching in where needed.
- Dependability and readiness to follow a set schedule.
- Comfort with being active and on one's feet throughout a shift.
Nice To Haves
- Openness to cross-training as a swim instructor to receive priority for extra shifts.
- Experience, skills, or certifications may affect pay within the stated range.
Responsibilities
- Greet customers and help them feel welcome.
- Manage student enrollments, process payments, and keep records and work areas organized.
- Answer questions and support parents with lesson schedules and registrations.
- Learn the swim curriculum to guide families through the enrollment and lesson process.
- Use creativity and empathy to address customer challenges with a can-do attitude.
- Work a consistent schedule that includes evenings and weekends.
- Remain active and on one's feet during shifts, and occasionally lift merchandise or equipment.
Benefits
- Paid training from day one and ongoing support.
- Tuition reimbursement program for students.
- Referral bonus program.
- Pay raises for top performance and certifications.
- Free employee wellness program.
- Voluntary Aflac supplemental insurance plans at discounted rates.
- Discounts on pet insurance and products and services through LifeMart.
- Voluntary 401(k).
- Paid sick leave as required by state law.
- Hands-on training, mentorship, team events, and community outreach opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
