Guest Experience/ Front Desk AutoCamp Zion

Schulte Companies • Virgin, UT

1d

About The Position

AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member for its Zion location. AutoCamp is a lifestyle hotel brand offering upscale, comfortable outdoor hospitality in outdoor destinations. The role supports guests throughout their stay, including reservations, check-in and check-out, accommodation assignments, requests, questions, and billing issues. It also includes food and beverage support, kitchen cleanliness and safety, and restocking the store and back of house. The position is part of a flexible, employee-focused workplace that supports associate development and career growth. The hiring process may include interviews, a drug screen, background and reference checks, and a potential employment assessment. Specific compensation and benefit details will be discussed during the interview process.

Requirements

• Must be over 21 to pour alcohol.
• Excellent and attentive customer service skills.
• Strong relational skills.
• Thoroughness and attention to detail.
• Ability and comfort working with cloud-based applications.

Nice To Haves

• Passion for the great outdoors and creating delight for guests.
• Previous food and beverage experience.
• Knowledge of Google Suite products.
• Hospitality experience, preferably in hotels or resorts.
• Food and beverage background.
• Customer service background.
• Well-groomed appearance, a keen sense of style, and appreciation for good design.
• Creative problem-solving ability.

Responsibilities

• Greet and welcome guests warmly, courteously, and in a friendly manner.
• Monitor kitchen cleanliness and compliance with food and drink safety laws.
• Help cook and serve meals and beverages when needed.
• Regularly restock the store and back of house.
• Assist guests with registration and accommodation assignments, including special requests when possible.
• Guide guests through check-in and check-out efficiently and in accordance with AutoCamp policies.
• Collect and distribute messages for guests.
• Pre-register guests, block rooms, and take same-day reservations, as well as future reservations when necessary, following hotel rate structures, discounts, and sales strategies.
• Resolve guest complaints and respond to inquiries about AutoCamp services, events, directions, and local attractions.
• Help resolve billing discrepancies.
• Process cancellations according to procedures.
• Perform other duties as requested by the supervisor.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment.
• Perks and an atmosphere designed to encourage career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed