Front Desk Guest Manager
About The Position
Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a team delivering exceptional guest service while upholding brand and company standards. The role suits a proactive, responsive, and caring leader who engages with guests, motivates a team, and ensures operational excellence. Front Office leaders may grow into Assistant General Manager roles within a few years. The manager leads and develops front desk associates, oversees front desk operations, and supports hotel financial, revenue, safety, and compliance activities. They partner with the General Manager and Sales team and may act as Manager on Duty when needed. Concord describes its culture as “Associate First,” supporting growth, balance, and diversity, and is committed to diversity and inclusion.
Requirements
- Previous supervisory or management experience in front office or guest services.
- Strong leadership, training, and problem-solving skills.
- Knowledge of financial procedures, hotel operations, and revenue management.
- Excellent communication and organizational skills.
- Commitment to creating a guest-first and associate-first culture.
Responsibilities
- Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly.
- Ensure associates are trained in guest service standards, financial controls, and hotel procedures.
- Oversee front desk operations and act as Manager on Duty when needed.
- Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities.
- Assist with financial reporting, budgeting, and revenue management initiatives.
- Recruit, train, and develop associates while fostering a positive, cooperative work environment.
- Ensure compliance with HR policies, labor regulations, and personnel documentation requirements.
- Maintain safety, security, and physical property standards through preventive maintenance and compliance programs.
- Inspire the team, support team members in reaching their potential, and promote a respectful and professional workplace.
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short- and long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
