Front Desk-Guest Service Representative
LaQuinta Summersville WV•Summersville, WV
About The Position
The Guest Service Representative welcomes guests as they enter the hotel and oversees a timely, simple check-in and check-out experience. The role also involves listening to and responding to guest complaints, light cleaning of the front desk and lobby, and assisting other departments as needed. The primary shift is 3 p.m.–11 p.m., with the possibility of a couple of 7 a.m.–3 p.m. shifts.
Requirements
- Friendly and customer-service oriented.
- Positive attitude.
- Interested in team growth, hospitality, and a serving environment.
- Excellent communication skills.
- Energetic attitude in the work environment.
- Problem-solving ability.
- Works well with others as a team player.
- Self-motivated.
- Able to use math skills pertaining to money.
- Willingness to participate in service and hospitality training and education.
Responsibilities
- Welcome guests when they enter the hotel.
- Ensure check-in and check-out are timely and straightforward for guests.
- Listen to and respond to guest complaints.
- Lightly clean the front desk and lobby area.
- Assist other departments as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
