Guest Service Representative - Front Desk - Homewood Suites, Dover

Lafrance Hospitality • Dover, NH

1d • $17 - $19 • Onsite

About The Position

Homewood Suites in Dover, New Hampshire is hiring a part-time Front Desk Attendant to provide welcoming, professional service to hotel guests. The role includes checking guests in and out, handling payments and guest accounts, recording and fulfilling special requests, answering calls, and resolving guest concerns. Candidates should have a customer-focused attitude, reliability, and some weekend availability. Hotel experience is a plus but is not required. The stated hourly pay is $17–$19, with shifts from 7 AM–3 PM or 3 PM–11 PM.

Requirements

• Customer service experience.
• Reliability.
• Some weekend availability.
• Hotel experience is a plus but is not required.

Nice To Haves

• Hotel experience.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor when interacting with guests.
• Check guests in and out; ensure proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
• Answer the phone in a professional and helpful manner.
• Follow procedures for posting charges and settling guest accounts.
• Address and resolve guest problems to increase guest satisfaction.
• Know emergency procedures and hotel policies.
• Be punctual for scheduled shifts.

Benefits

• DailyPay, allowing employees to get paid on a day they choose.
• Hotel room discounts for employees and family.
• Company-wide hotel room discount program.
• Referral bonus incentive of up to $500.
• Retention bonus incentive.
• Annual review program.
• Opportunities for cross-training, career growth, and mentorship.
• Paid training.
• 401(k) matching.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed