Guest Service Representative - Front Desk - Homewood Suites, Dover

Lafrance Hospitality • Dover, NH

12h

About The Position

The Guest Service Representative works at the front desk of the Homewood Suites hotel in Dover, New Hampshire. The role involves welcoming and assisting guests, handling check-ins and check-outs, processing payments, responding to inquiries, and resolving guest concerns. This is a part-time position with shifts listed as 7 a.m.–3 p.m. and 3 p.m.–11 p.m.; weekend availability is required. The posted pay range is $17–$19 per hour.

Requirements

• Customer service experience.
• Reliability.
• Weekend availability.

Nice To Haves

• Hotel experience is a plus but is not required.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor when interacting with guests.
• Check guests in and out, receive proper payment, note and fulfill special requests, and record accurate information.
• Answer the phone professionally and helpfully.
• Follow procedures for posting charges and settling guest accounts.
• Address and resolve guest problems to increase guest satisfaction.
• Know emergency procedures and hotel policies.
• Be punctual for scheduled shifts.

Benefits

• DailyPay, allowing employees to access pay on a chosen day.
• Hotel room discounts for the employee and family.
• Company-wide hotel room discount program.
• Referral bonus incentive of up to $500.
• Retention bonus incentive.
• Annual review program.
• Opportunities for cross-training, career growth, and mentorship.
• Paid training.
• 401(k) matching.
• Company-wide incentives throughout the year.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed