Guest Services Representative

6224 Torok•Huntsville, AL

20h

About The Position

Comfort Suites in Huntsville, Alabama, is seeking a friendly, dependable, and customer-focused Front Desk Agent. As the first point of contact for guests, the agent helps create a welcoming environment and ensure a positive guest experience. The role requires organization, professionalism, and the ability to manage multiple responsibilities while delivering excellent customer service.

Requirements

Excellent communication, organizational, and problem-solving skills.
Strong attention to detail and ability to multitask.
Basic computer proficiency and familiarity with online reservation systems.
Dependable, punctual, and committed to providing excellent guest service.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Ability to stand for extended periods.
Ability to lift up to 20 pounds occasionally.
Ability to perform routine computer and front desk tasks.

Nice To Haves

Previous hospitality, front desk, or customer service experience.
Experience with hotel property management systems, particularly ChoiceADVANTAGE.
Familiarity with Quore, Kipsu, or similar hotel operations platforms.

Responsibilities

Greet and welcome guests in a friendly and professional manner.
Process guest check-ins, check-outs, and room assignments accurately and efficiently.
Manage reservations, cancellations, and modifications.
Answer incoming calls and provide information about hotel services, room rates, and amenities.
Process payments and maintain accurate guest and billing records.
Address guest concerns and resolve issues promptly and professionally.
Coordinate with housekeeping and maintenance to ensure guest needs are met.
Assist with group reservations, special requests, and guest accommodations.
Promote hotel services and amenities when appropriate.
Follow hotel policies, security procedures, and guest service standards.
Maintain a clean, organized, and professional front desk area.