PT Front Desk Guest Experience Ambassador - Homewood Suites

O'Reilly Hospitality Management • Springfield, MO

12h • Onsite

About The Position

O’Reilly Hospitality Management, LLC is hiring a part-time Guest Experience Ambassador for the Homewood Suites Hotel by Hilton in the Medical Mile District of Springfield, Missouri. The role is the welcoming face of the hotel, creating positive first impressions and helping guests have an exceptional stay. The ambassador assists with check-ins and check-outs, responds to guest questions and requests, and provides information about hotel services and nearby attractions and travel directions. The position involves managing room availability, guest accounts, reservations, billing, payments, and cash handling, while communicating and collaborating with other hotel departments and supporting fellow team members. The schedule is flexible and may include nights, weekends, and holidays. The work is indoors, with minimal exposure to adverse conditions, and requires extended periods of standing and light lifting up to 40 pounds.

Requirements

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with property management systems (PMS) and Microsoft Office.

Nice To Haves

• High school diploma or GED preferred.
• Hospitality customer service experience preferred.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Answer guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay starting on day one.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED