Guest Experience Expert

Marriott•Wailea, HI

About The Position

Guest Experience Experts deliver a memorable and distinctive guest experience throughout the entire stay. They take initiative and provide a wide range of services, move about their work area to meet operational needs and guest requests, complete reports, and share information about local highlights. They make transactions feel like part of the guest experience. The role also requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Guest Experience Experts perform other reasonable duties as requested.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended time.
Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Guide guests through their stay by delivering a wide range of services.
Process operational needs and address guest requests.
Complete reports.
Share highlights of the local area with guests.
Create a safe workplace and follow company policies and procedures.
Maintain confidentiality, protect company assets, and uphold quality standards.
Maintain a professional uniform, personal appearance, and communication.
Perform other reasonable job duties as requested.

Benefits

Training and development opportunities
Recognition
A community-oriented work experience and camaraderie with a diverse group of coworkers
Opportunities to pursue personal passions in a luxury environment with a focus on holistic well-being

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