Guest Experience Expert

Marriott • Philadelphia, PA

13d

About The Position

Guest Experience Experts deliver memorable, distinctive guest experiences throughout each stay, taking initiative to provide a wide range of services. They move around their work area and handle operational needs, guest requests, reports, and information about local attractions, making transactions part of the guest experience. They are expected to follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, contribute to a safe workplace, and maintain professional appearance and communication. They also perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay by delivering a wide range of services.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights of the local area with guests.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a safe work place and professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED