Guest Experience Expert

Marriott • Linthicum, MD

9d

About The Position

Guest Experience Experts deliver a memorable and unique guest experience throughout the entire stay. They take initiative and are empowered to move around their work area to handle operational needs, respond to guest requests, complete reports, and share highlights of the local area, making transactions feel like part of the guest experience.

The role requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining a professional uniform, appearance, and communications. Experts also perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as a preferred qualification.
• No supervisory experience is listed as a preferred qualification.
• No license or certification is listed as a preferred qualification.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• No license or certification.

Responsibilities

• Guide guests through their stay and provide a memorable, unique experience.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

Benefits

• Marriott describes a wide range of benefits designed to support associates and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.
• Training, development, and recognition opportunities.
• Holistic well-being focus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED