Guest Experience Expert

Marriott • Washington, DC

1h • $23 - $31

About The Position

Guest Experience Experts deliver a memorable, distinctive experience throughout guests’ stays rather than focusing only on check-in and check-out. They take initiative and are empowered to move around their work area to provide a range of services, handle operational needs and guest requests, complete reports, and share information about local highlights. They help make transactions feel like part of the guest experience.

The role requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining a professional uniform, personal appearance, and communications. Guest Experience Experts may perform other reasonable duties as requested. The position involves extended periods standing, sitting, or walking, as well as hands-on work moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Marriott International states that it is an equal opportunity employer and welcomes associates with diverse backgrounds. Westin’s brand mission emphasizes helping guests enhance their well-being while traveling and encouraging associates to embrace their own well-being practices.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Take initiative to deliver services throughout guests’ stays.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED