Guest Experience Expert

Marriott • Palm Desert, CA

7d

About The Position

Guest Experience Experts deliver a memorable, distinctive experience throughout guests’ stays, going beyond check-in and check-out. They take initiative and are empowered to move around their work area to handle operational needs, respond to guest requests, complete reports, and share information about local attractions. They make transactions feel like part of the guest experience.

The role requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Guest Experience Experts also help create a safe workplace and perform other reasonable duties as requested.

Marriott International describes itself as an equal opportunity employer and states that it does not discriminate on protected bases. JW Marriott is part of Marriott International’s luxury portfolio, with properties in gateway cities and resort locations. The brand describes its associate experience as emphasizing community, training and development, recognition, and holistic well-being.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as required.
• No supervisory experience is listed as required.
• No license or certification is listed as required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Take initiative to guide guests through their stay and deliver a memorable experience.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Help create a safe workplace and perform other reasonable duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED