Guest Experience Expert

Marriott • Tampa, FL

5h

About The Position

Guest Experience Experts deliver a memorable and distinctive experience throughout guests’ stays, going beyond smooth check-in and check-out. They take initiative and are empowered to move around their workspace to address guest requests, process operational needs, complete reports, and share information about local highlights, making transactions part of the guest experience.

The role also involves creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communication. Employees perform other reasonable duties as requested.

Requirements

• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay and deliver a memorable, distinctive experience.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and maintain professional appearance and communication.
• Help create a safe workplace and perform other reasonable duties as requested.

Benefits

• Training and development opportunities
• Recognition
• A community-oriented work experience and camaraderie with diverse coworkers
• A luxury work environment with a focus on holistic well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED