Guest Experience Expert

Marriott • New Orleans, LA

4h

About The Position

Guest Experience Experts deliver services throughout guests’ stays, making transactions feel like part of a memorable and unique experience. They take initiative, move around their work area, handle operational needs and guest requests, complete reports, and share information about local highlights. The role requires a hands-on approach and flexibility to perform other reasonable job duties as requested.

All associates are expected to help create a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards, and maintain professional uniforms, appearance, and communications. Guest Experience Experts spend extended periods standing, sitting, or walking and may move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Courtyard seeks achievers passionate about providing outstanding guest experiences, contributing to a small, ambitious team, and learning how to improve. Marriott International is an equal opportunity employer that values associates’ diverse backgrounds and fosters a welcoming, non-discriminatory environment.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their entire stay by delivering a wide range of services.
• Take initiative and handle operational needs.
• Respond to guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED