Guest Experience Expert - Front Desk

Marriott • Falls Church, VA

20d • $20 - $22

About The Position

Guest Experience Experts deliver services throughout guests’ stays, making check-in, check-out, and other transactions part of a memorable experience. They take initiative, move through their work area, process operational needs, respond to guest requests, complete reports, and share highlights of the local area. The role requires a hands-on approach and may include other reasonable duties as requested.

Employees are expected to create a safe workplace; follow company policies and procedures; maintain confidentiality; protect company assets; uphold quality standards; and maintain professional uniforms, personal appearance, and communications. The position involves extended periods of standing, sitting, or walking and handling objects weighing up to 10 pounds without assistance.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as a preferred qualification.
• No supervisory experience is listed as a preferred qualification.
• No license or certification is required.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their stay by delivering a range of services.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights of the local area.
• Help create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

Benefits

• Training and development opportunities.
• Recognition.
• A community and camaraderie with a diverse group of co-workers.
• A luxury work environment with a focus on holistic well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED