Guest Experience Expert

Marriott • Avon, CO

21h

About The Position

Guest Experience Experts help create memorable and unique guest stays by taking initiative and delivering a wide range of services throughout the guest’s visit. They are empowered to move around their work area and respond to operational needs, guest requests, reporting tasks, and opportunities to share information about the local area, making transactions part of the guest experience.

The role includes creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining a professional uniform, appearance, and communication. Guest Experience Experts are expected to take a hands-on approach and perform other reasonable job duties as requested.

At The Ritz-Carlton, the role also involves learning and exemplifying the brand’s Gold Standards, including its Employee Promise, Credo, and Service Values, and delivering those standards graciously and thoughtfully.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as a preferred qualification.
• No supervisory experience is listed as a preferred qualification.
• No license or certification is listed as a preferred qualification.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• No license or certification.

Responsibilities

• Deliver services that guide guests through their entire stay and help create memorable experiences.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and maintain a professional uniform, personal appearance, and communications.
• Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.
• Perform other reasonable job duties as requested.

Benefits

• Marriott states that it offers a wide range of benefits designed to support associates and their families, enrich wellbeing, empower careers, and encourage new adventures. Eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED