Guest Experience Associate-Overnight

Schulte Companies•Three Rivers, CA

About The Position

AutoCamp is seeking a dynamic, service-oriented Guest Experience Associate to provide overnight guest support at its outdoor hospitality properties. The role supports a comfortable, upscale guest experience by assisting with registration, accommodations, check-in and check-out, reservations, guest requests, and inquiries. It also includes resolving guest complaints and billing discrepancies, following AutoCamp procedures, completing shift tasks, and communicating relevant information to the next shift. The position is part of AutoCamp, a lifestyle hotel brand and division of Schulte Hospitality Group.

Requirements

No educational requirement.
Comfort and ability working with cloud-based applications.
Strong relational skills.
Thoroughness and attention to detail.
Excellent, attentive customer service.
Creative problem-solving ability.

Nice To Haves

Knowledge of Google Suite products.
A keen sense of style and appreciation for good design.

Responsibilities

Greet and welcome guests in a warm, friendly, and courteous manner.
Assist guests with registration and accommodation assignments, including special requests when possible.
Support efficient, friendly check-ins and check-outs in accordance with AutoCamp policies.
Collect and distribute messages for guests.
Pre-register guests, block rooms, and take current and future reservations according to rate structures, discounts, and sales strategies.
Resolve guest complaints and respond to inquiries about AutoCamp services, events, directions, and local attractions.
Assist with resolving billing discrepancies.
Process cancellations according to procedures.
Complete the Supervisor's checklist by the end of the shift.
Pass information relevant to the front desk or related areas to the following shift manager or supervisor.
Attend department meetings.
Perform other duties as requested by the Supervisor.