Overnight Guest Experience Manager

Club Quarters • New York, NY

6d

About The Position

The Guest Experience Manager connects with guests and creates memorable experiences by providing exceptional service. This role is a key point of contact for guests and helps set the tone for their stay. The position is responsible to the Senior Guest Experience Manager and may perform other related duties to support the department's overall goals.

Requirements

• Positive attitude and passion for creating a welcoming guest experience.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts, including rotating overnight shifts.
• Punctuality and reliability in meeting scheduled work hours.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests warmly and enthusiastically, ensuring a smooth check-in and personalized guest experience.
• Anticipate and fulfill guest needs throughout their stay.
• Respond to guest inquiries and resolve issues promptly with a calm, solutions-based approach.
• Collaborate with team members and communicate effectively to support smooth operations and a culture of service.
• Uphold operational standards and manage front office operations efficiently and effectively.
• Contribute to continuous improvement and innovation for the guest and employee experience.
• Provide a personalized check-out experience and a welcoming farewell that encourages guests to return and share positive experiences.
• Perform other related duties as required to support the department's overall goals.

Benefits

• Competitive wage
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Flexible spending
• Employee perks program, including complimentary hotel stays
• Opportunities to grow and develop

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed