Overnight Guest Experience Manager
About The Position
We are looking for an enthusiastic and energetic Guest Experience Manager to connect with guests and craft memorable experiences while providing exceptional service. The role is a key point of contact for guests and helps set the tone for their stay. The manager is responsible to the Senior Guest Experience Manager and may perform other related duties as required to support the department’s overall goals. The role includes welcoming guests, delivering personalized check-in and check-out experiences, anticipating and fulfilling guest needs, responding to inquiries, and resolving issues promptly. It also involves collaborating with team members, maintaining effective communication, and upholding front office operational standards while contributing to continuous improvement. The position requires flexibility to work varied shifts, including a rotation of overnight shifts. The pay rate is $34.90 per hour.
Requirements
- Positive attitude and passion for creating a welcoming guest experience.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work varied shifts, including rotation of overnight shifts.
- Punctuality and reliability in meeting scheduled work hours.
- Excellent communication and interpersonal skills.
Responsibilities
- Greet guests warmly and enthusiastically, ensuring a smooth check-in and personalized guest experience.
- Anticipate and fulfill guest needs throughout their stay.
- Assist guests with inquiries and resolve issues promptly with a calm, solutions-based approach.
- Collaborate with team members to support smooth operations and an exceptional guest experience.
- Foster effective communication and contribute to a service-oriented team culture.
- Uphold high standards of operational efficiency and effectiveness in front office operations.
- Contribute to continuous improvement and innovation for the guest and employee experience.
- Provide a personalized check-out experience that makes guests feel valued and eager to return.
- Perform other related duties as required to support the department’s overall goals.
Benefits
- Competitive wage
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k)
- Flexible spending
- Employee perks program, including complimentary hotel stays
- Opportunities to grow and develop
- Inclusive team and work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
