Guest Experience Associate

Placemakr•San Antonio, TX

4d•Onsite

About The Position

Placemakr combines apartment living, vacation rentals, and hotel stays to create tech-enabled accommodations in selected neighborhoods. As an on-site member of the Property Team, the Guest Experience Associate serves as a primary point of contact for guests and residents throughout their stays, helping deliver exceptional service and support the smooth operation of the property. The role calls for a collaborative, service-oriented person who embodies Placemakr’s community norms and values. This is a full-time position in San Antonio, Texas, paying $17.50 per hour. The schedule includes weekdays, weekends, evenings, and holidays, with rotational days of the week. The role requires extended periods of standing, sitting, or walking and hands-on work that may involve moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.

Requirements

At least 1 year of experience delivering excellent customer service in hospitality, retail, multifamily, food and beverage, or a similar environment.
Experience communicating effectively, verbally and in writing, with internal and external customers.
Demonstrated ability to learn and use systems or technology.
A can-do attitude and ability to work effectively in a collaborative environment.
Ability to embody Placemakr’s Property Team Mission of Customer, Consistency, and Community, and its core values: You Own It, You Make It Better, and You Treat People Right.
Ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Must be legally authorized to work in the United States and at least 18 years old.

Nice To Haves

Previous experience using a point-of-sale (POS), customer relationship management (CRM), or customer communication system.

Responsibilities

Provide exceptional experiences to guests, residents, and partners, serving as a trusted friend and local insider.
Collaborate effectively with property team members and foster a one-team mentality.
Help maintain a safe, secure, and compliant environment for team members and guests.
Support team members and help de-escalate situations when needed.
Respond to written guest communications promptly and effectively through channels such as text, email, HubSpot, and Airbnb.
Communicate effectively with guests, team members, vendors, and other internal and external customers.
Ensure guests are checked into their assigned rooms in accordance with Placemakr standards.
Collect a payment method at check-in in accordance with established protocols.
Accurately use maintenance, housekeeping, check-in, and other systems.
Respond promptly and effectively to off-site, cross-functional team members through Teams, email, or other communication methods.
Complete thorough and effective shift handovers.
Perform additional duties and responsibilities as assigned.

Benefits

Competitive pay rate of $17.50 per hour.
Monthly bonus program of up to $500.
Company stock options.
401(k) with 4% employer matching.
Medical, vision, and dental insurance plan options.
Flexible Spending Account and Health Savings Account options.
15 days of accrued paid time off per year, with options to use, roll over, or cash it out; increases to 20 days per year after 2.5 years of employment.
Paid day off for your birthday.
Paid parental leave.
Paid life insurance.
Flexible scheduling, including 3- and 4-day full-time work weeks, depending on location and position.
Transparent position development with the opportunity to increase pay by at least $2 per hour in as quickly as 9 months, depending on position.
Placemakr-branded swag through the Placemakr Stars Program.
Weekly paychecks and the option to access pay before payday through ZayZoon.
Discounts on stays at select Placemakr properties across the United States.