Guest Experience Associate

TOCA • Keller, TX

8d • Onsite

About The Position

The Guest Experience Associate is the face of TOCA, welcoming guests and helping create memorable experiences while keeping the facility operating smoothly. The role focuses on guest service, facility operations, administrative tasks, training, and contributing to TOCA’s service culture. Candidates must be able to work evenings and weekends.

Requirements

• Love working with people.
• Strong communication skills.
• Ability to stay calm under pressure.
• Familiarity with Google Suite and scheduling tools, with on-site training provided.
• Availability to work evenings and weekends.
• Ability to lift 30 or more pounds and move with energy.

Responsibilities

• Greet guests, answer questions, and help every guest feel welcome.
• Handle guest questions, feedback, and concerns with care.
• Resolve issues quickly or involve a teammate when needed.
• Work with teammates to keep operations flowing and guests satisfied.
• Work in concessions as needed.
• Keep the facility clean, stocked, and ready for use.
• Assist with scheduling, check-ins, sign-ups, and events.
• Manage the front desk.
• Process waivers and payments and complete reports.
• Participate in training and development.
• Uphold service standards by being professional, welcoming, aware, outgoing, and proud.
• Work with leadership to support a unified culture and high engagement throughout the center.

Benefits

• Competitive pay and on-demand pay.
• Flexible scheduling.
• Career growth and development.
• Employee Assistance Program.
• Active & Fit membership benefits.
• Benefits Hub Discount Marketplace.
• Four TOCA training sessions.
• 50% off classes.
• Free pick-up and league play.
• One free birthday party.
• Food and beverage discount.
• Two free packages to share.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed