Guest Experience Associate

Schulte Hospitality Group • Asheville, NC

8d

About The Position

AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member to support its outdoor hospitality experience. The position welcomes guests, assists with registration and accommodation assignments, supports check-ins and check-outs, handles reservations and cancellations, responds to guest questions and complaints, and helps resolve billing discrepancies. It also supports food and beverage service, kitchen cleanliness and safety, and restocking. Weekend availability is strongly preferred. Applicants must be over 21 to pour alcohol.

Requirements

• Must be over 21 to pour alcohol.
• Strong relational skills.
• Thoroughness and attention to detail.
• Excellent and attentive customer service.
• Ability and comfort working with cloud-based applications.
• Well-groomed presentation and a keen sense of style and appreciation for good design.
• Creative problem-solving ability.

Nice To Haves

• Passion for the great outdoors and creating delight for guests.
• Previous food and beverage experience preferred.
• Knowledge of Google Suite products preferred.
• Hospitality background, preferably in hotels or resorts.
• Food and beverage background.
• Customer service background.
• Weekend availability is strongly preferred.

Responsibilities

• Greet and welcome guests warmly, courteously, and in a friendly manner.
• Monitor kitchen cleanliness and compliance with food and drink safety laws.
• Help prepare and serve meals and beverages when necessary.
• Regularly restock the store and back of the house.
• Assist guests with registration and accommodation assignments, including special requests when possible.
• Guide guests through check-ins and check-outs efficiently, in a friendly manner, and in accordance with AutoCamp policies.
• Collect and distribute messages for guests.
• Pre-register guests, block rooms, and take same-day reservations; take future reservations when necessary according to hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and respond to inquiries about AutoCamp services, events, directions, and local attractions.
• Assist with resolving billing discrepancies.
• Process cancellations according to procedures.
• Perform other duties as requested by the supervisor.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401k plan with company match.
• Paid parental leave.
• Paid time off, for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Marketplace discounts on event tickets, electronics, gym memberships, and more.
• Flexible work environment.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed