Guest Experience Associate

Placemakr•San Antonio, TX

8d•Onsite

About The Position

As a Guest Experience Associate at Placemakr, you will be an on-site member of the Property Team and the primary point of contact for guests and residents throughout their stay. You will provide exceptional service and help create a safe, secure, compliant environment while embodying Placemakr’s Property Team Mission and Community Norms. The position is based in San Antonio, Texas, pays $17.50 per hour, and requires work during weekdays, weekends, evenings, and holidays on a rotational schedule.

Requirements

At least 1 year of experience delivering excellent customer service in hospitality, retail, multifamily, food and beverage, or a similar environment.
Ability to communicate effectively, verbally and in writing, with internal and external customers.
Demonstrated ability to learn and use systems or technology.
Can-do attitude and ability to work effectively in a collaborative environment.
Ability to embody the Property Team Mission of Customer, Consistency, and Community and Placemakr’s values: You Own It, You Make It Better, and You Treat People Right.
Ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Must be legally authorized to work in the United States and at least 18 years old.

Nice To Haves

Previous experience using a POS, CRM, or customer communication system.

Responsibilities

Provide an exceptional experience to guests, residents, and partners, acting as a trusted friend and local insider.
Collaborate with property team members and foster a one-team mentality.
Help maintain a safe, secure, and compliant environment for team members and guests.
Support team members and help de-escalate situations when needed.
Respond promptly and effectively to written guest communications through text, email, HubSpot, Airbnb, and other channels.
Communicate effectively with guests, team members, vendors, and other internal and external customers.
Check guests into their assigned rooms in accordance with Placemakr standards.
Collect a payment method at check-in in accordance with established protocols.
Accurately use maintenance, housekeeping, check-in, and other systems.
Respond promptly and effectively to off-site, cross-functional team members using Teams, email, or other communication methods.
Complete thorough and effective shift handovers.
Perform additional duties and responsibilities as assigned.

Benefits

Competitive pay rate of $17.50 per hour.
Monthly bonus program of up to $500.
Company stock options.
401(k) with 4% employer matching.
Medical, vision, and dental insurance plan options.
Flexible Spending Account and Health Savings Account options.
15 days of accrued paid time off per year, with options to use, roll over, or cash out; increases to 20 days after 2.5 years of employment.
Paid day off for your birthday.
Paid parental leave.
Paid life insurance.
Flexible scheduling, including 3- and 4-day full-time work weeks where location- and position-dependent.
Transparent position development with the ability to increase pay by at least $2 per hour in as little as 9 months, depending on position.
Placemakr-branded swag through the Placemakr Stars Program.
Weekly paychecks and optional access to pay before payday through ZayZoon.
Discounts at select Placemakr properties across the United States.