Guest Experience Ambassador 2 - Guest Experience - FT - Day

Stormont Vail Health•Topeka, KS

9d•Onsite

About The Position

The Guest Experience Ambassador provides a safe, friendly, and welcoming atmosphere for patients and visitors entering and leaving the assigned hospital or health center. The role monitors safety risks, supports visitor screening procedures, maintains a positive first impression of the facility, and may serve as a greeter, patient escort, lobby information and guest assistance resource, or valet services team member. This is an on-site, patient-facing position with no supervisory or budget responsibility.

Requirements

Must be at least 18 years old at the time of hire.
Experience in a customer service-related job.
Current, valid driver’s license and a clean Motor Vehicle Record (MVR), with a three-year baseline and annual MVR review.
Ability to transport patients or visitors by wheelchair, pushing up to 250 pounds.

Nice To Haves

High school diploma or GED.
Experience in patient care.
Experience driving vehicles with both manual and automatic transmission.

Responsibilities

Provide a welcoming experience upon arrival and departure through education, guidance, direction, screening, and, when needed, driving, parking, and retrieving guest vehicles.
Assist visitors and answer telephone inquiries about patient room numbers and the locations of medical center departments.
Welcome visitors at the designated entrance and safely escort them to their destinations by walking or wheelchair, including from vehicles parked at the entrance.
Collect and accurately label guest vehicle keys and ensure they are returned properly.
Support valet operations as needed, operate vehicles safely and responsibly, track keys, follow procedures to prevent theft, damage, or loss, and organize and file vehicle-related paperwork.
Train new volunteers.
Check wheelchairs for damage or safety issues, label broken wheelchairs, and take them to Facilities Management.
Offer assistance with and help carry guests’ belongings.
Maintain a well-kept lobby and routinely sanitize wheelchairs and other high-touch surfaces.
Contact the Security Department if a guest is injured.
Ensure oxygen tanks left at the main entrance are taken to a nursing floor for storage.
Communicate concerns to the Supervisor.
Comply with Stormont Vail Health policies, standards, mandatory training, and requirements, and perform other duties as assigned.