Guest Experience Ambassador 2 - Guest Experience - FT - Day
About The Position
The Guest Experience Ambassador provides a safe, friendly, and welcoming atmosphere for patients and visitors entering and leaving the assigned facility. The role monitors safety, supports visitor screening procedures, and serves as an observant and helpful first point of contact. Duties may include greeting, patient escort, lobby information and guest assistance, and valet services. The position is full-time, first shift, on-site, and patient-facing, with 40 hours per week. It is non-exempt and has no supervisory or budget responsibility. Travel is required 10% of the time.
Requirements
- Must be at least 18 years old at the time of hire.
- Experience in a customer service-related job.
- Current valid driver’s license and a clean motor vehicle record, with a three-year baseline and annual MVR review.
- High school diploma or GED is preferred.
- Experience in patient care is preferred.
- Experience driving vehicles with both manual and automatic transmissions is preferred.
Nice To Haves
- High school diploma or GED.
- Experience in patient care.
- Experience driving vehicles with both manual and automatic transmissions.
Responsibilities
- Welcome guests at designated entrances and provide guidance, directions, information, screening, and assistance upon arrival and departure.
- Monitor patients and visitors for safety risks, help maintain a safe environment, and clean spills as needed.
- Answer visitor questions and telephone inquiries about patient room numbers and medical center departments.
- Escort guests safely to their destinations by walking or wheelchair, including helping transport guests from vehicles parked at the entrance.
- Provide valet services as needed, including safely driving, parking, and retrieving guest vehicles.
- Collect, label, track, and return guest vehicle keys according to procedures designed to prevent theft, damage, or loss.
- Organize and file paperwork related to guests’ vehicles.
- Train new volunteers.
- Inspect wheelchairs for damage or unsafe conditions, label broken wheelchairs, and take them to Facilities Management.
- Offer assistance with and help carry guests’ belongings.
- Maintain a well-kept lobby and routinely sanitize wheelchairs and other high-touch surfaces.
- Contact Security if a guest is injured.
- Ensure oxygen tanks left at the main entrance are taken to a nursing floor for storage.
- Communicate concerns to the Supervisor.
- Comply with Stormont Vail Health policies, standards, mandatory training, and requirements, and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
