Guest Care Associate
About The Position
The Guest Care Associate provides courteous customer service in person and by telephone, answers incoming calls to the retail store, directs callers to the appropriate department, and assists guests with questions in store. The role also processes guest-service transactions, operates cash registers, and assists guests using self-checkouts. The associate handles a variety of grocery products and processes payments and other transactions in accordance with company policies. The associate maintains knowledge of store programs and product locations, follows security, cash-handling, product-handling, food-safety, sanitation, cleaning, and safety procedures, and helps keep the department clean and well stocked. The position is performed in a typical retail store environment with varied temperatures and possible exposure to outside weather conditions. Travel requirements vary by assignment.
Requirements
- High school diploma or GED required.
- Good verbal communication skills and ability to interact politely and effectively with customers.
- Good customer service and organizational skills; detail-oriented.
- Good reading, writing, and arithmetic skills.
- Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.
Nice To Haves
- One year of prior retail or related experience preferred.
Responsibilities
- Provide courteous guest service in person and by telephone, answer incoming store calls, direct calls to the appropriate department, and assist guests with questions in store.
- Process guest-service transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers, and media-related purchases in accordance with Company policies.
- Operate the cash register, itemize purchases, assist guests with self-checkouts, and handle a variety of grocery products.
- Process financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; bag customer purchases.
- Maintain understanding of current store programs and product locations.
- Understand and efficiently operate check-stand equipment, including registers and self-checkouts.
- Follow Company policies for security, cash handling and cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
- Communicate Company programs, in-store specials, and coupons to customers, and model high service standards.
- Maintain a clean and well-stocked department and ensure compliance with Company safety and sanitation procedures and standards.
- Notify the department lead or manager of issues with pricing, cash registers, or related matters.
- Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
- Perform tasks in other departments based on customer-experience needs when assigned.
- Perform additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
