Guest Care Associate

SpartanNash•Elkhart, IN

1d•Onsite

About The Position

The Guest Care Associate provides courteous customer service in person and by telephone, answers calls to the retail store and directs them to the appropriate department, and assists guests with questions. The role also processes guest-service transactions, operates cash registers, and assists guests with self-checkouts while following company policies and safety standards. The associate handles a variety of products and payment methods, communicates store programs and promotions to customers, and helps maintain a clean, well-stocked department. Tasks in other departments may be assigned based on customer experience needs. Additional responsibilities may be assigned as needed.

Requirements

High school diploma or GED required.
Good verbal communication skills and ability to interact politely and effectively with customers.
Good customer-service and organizational skills; detail-oriented.
Good reading, writing, and arithmetic skills.
Ability to meet the physical requirements of the role, including lifting and moving up to 30 pounds frequently and up to 50 pounds occasionally, and standing and walking for extended periods.

Nice To Haves

One year of prior retail or related experience preferred.

Responsibilities

Provide courteous guest service in person and by telephone; answer incoming store calls, direct them to the appropriate department, and assist guests with questions.
Process guest-service transactions such as credits, over-rings, refunds, lottery ticket sales, money orders or transfers, and media-related purchases in accordance with company policies.
Operate cash registers, itemize purchases, assist with self-checkouts, and bag customer purchases.
Process payments and related transactions, including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons.
Maintain understanding of current store programs and product locations, and understand the use and efficient operation of check-stand equipment.
Comply with company policies for security, cash handling, cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
Communicate company programs, in-store specials, and coupons to customers, and model high service standards.
Maintain a clean and well-stocked department and comply with company safety and sanitation standards.
Notify the department lead or manager about issues with pricing, cash registers, or other concerns.
Follow PPE and safety guidelines, food-safety and cleaning expectations, and guest-experience guidelines.
Perform tasks in other departments when assigned based on customer experience needs.