Guest Care Associate

SpartanNash • West Fargo, ND

3d • Onsite

About The Position

The Guest Care Associate provides courteous customer service in person and by telephone, answers incoming calls to the retail store, directs calls to the appropriate department, and assists guests with questions in the store. The role also processes guest-service transactions, operates cash registers, and helps guests use self-checkouts.

The associate processes payments and handles a range of products, communicates store programs and promotions, and follows company policies for security, cash handling, product handling, and the sale of regulated products. The role includes maintaining a clean, stocked, safe, and sanitary department, following food-safety and guest-experience guidelines, and notifying a department lead or manager about issues. The associate may be assigned tasks in other departments based on customer experience needs.

Requirements

• High school diploma or GED.
• Good verbal communication skills and the ability to interact politely and effectively with customers.
• Good customer-service and organizational skills; detail-oriented.
• Good reading, writing, and arithmetic skills.
• Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

• One year of prior retail or related experience preferred.

Responsibilities

• Provide courteous guest service in person and by telephone, answer retail-store calls, direct calls to the appropriate department, and assist guests with questions.
• Process guest-service transactions such as credits, over-rings, refunds, lottery ticket sales, money orders and transfers, and media-related purchases in accordance with company policies.
• Operate cash registers, itemize purchases, assist with self-checkouts, handle a variety of grocery products, and bag customer purchases.
• Process financial transactions using cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons.
• Maintain understanding of current store programs and product locations, and understand the use and efficient operation of check-stand equipment.
• Comply with company policies regarding security, cash handling and cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
• Communicate company programs, in-store specials, and coupons to customers, and model high standards of customer service.
• Maintain a clean and well-stocked department and ensure compliance with company safety and sanitation procedures and standards.
• Notify the department lead or manager of issues with pricing, cash registers, or other relevant matters.
• Follow PPE and safety guidelines, food-safety and cleaning expectations, and guest-experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED