Guest Care Associate

SpartanNash • West Fargo, ND

5d • Onsite

About The Position

The Guest Care Associate provides courteous customer service in person and by telephone, answers incoming calls to the retail store, directs calls to the appropriate department, and assists guests with questions in the store. The role also processes guest-service transactions, operates cash registers, and assists guests with self-checkouts. Associates handle a variety of grocery products and payment types while following company procedures for security, cash handling, product handling, and regulated sales.

The position helps maintain a clean, well-stocked department that meets safety and sanitation standards. Associates communicate store programs, specials, and coupons to customers, follow PPE, safety, food safety, cleaning, and guest experience guidelines, and may be assigned to other departments based on customer experience needs. Additional responsibilities may be assigned as needed.

Requirements

• High school diploma or GED.
• Good verbal communication skills and the ability to interact politely and effectively with customers.
• Good customer service and organizational skills; detail-oriented.
• Good reading, writing, and arithmetic skills.
• Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

• One year of prior retail or related experience.

Responsibilities

• Provide courteous guest service in person and by telephone, answer incoming store calls, direct calls to the appropriate department, and assist guests with questions.
• Process guest-service transactions, including credits, over-rings, refunds, lottery ticket sales, money orders and transfers, and media-related purchases, in accordance with company policies.
• Operate cash registers, itemize customer purchases, and assist guests with self-checkouts.
• Handle a variety of products, which may include dry groceries, frozen foods, dairy, produce, poultry, fish, beef, and pork.
• Process financial transactions using cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; bag customer purchases.
• Maintain an understanding of current store programs and product locations.
• Understand and efficiently operate check-stand equipment, including registers and self-checkouts.
• Follow company policies for security, cash handling and cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
• Communicate company programs, in-store specials, and coupons to customers, and model high standards of customer service.
• Maintain a clean and well-stocked department and ensure compliance with company safety and sanitation procedures and standards.
• Notify the department lead or manager of issues with pricing, cash registers, or other concerns.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Complete additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED